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Posts tagged as Georgia Collins

Real estate giants try to be more like WeWork, before it overtakes them

In the fight for the future of the real estate industry, legacy firms are trying to figure out how to contend with WeWork.
The beer-loving co-working startup that landlords once welcomed has grown into something much more complicated and powerful, in part through technology.
The company has developed both consumer facing tech, like an app for booking conference rooms and checking out events in its co-working spaces, as well as operational analytics that makes its offices and overall business more efficient.But at Dock 72, an innovative new building in Brooklyns Navy Yard where We Works custom co-working offices and Rise by We fitness studio will soon fill a third of the square footage, landlords are claiming a small victory.The building, co-owned by Boston Properties and Rudin Management, has its own tech. Rudins technology subsidiary, Prescriptive Data, has developed a mobile app to serve as tenants main portal for interacting with the building.For Dock 72, Rudin developed a mobile app to serve as tenants main portal for interacting with the building. [Image: courtesy of Boston Properties]For a long time, the real estate industry collectively slept on technology adoption, but the success of WeWork and Airbnb has been a blaring makeup call.
The recognition was, we needed to be more formal in our process to vet and review technology and innovation in this space, said Kent Tarrach, vice president of asset management at Brook field Property Partners, speaking at the Real Estate Capital Management Conference in January.To remain competitive in real estate, developers and landlords realized they had to pay more attention to innovation in the field.As technology has made aspects of daily life more convenient and as We Works ambitions and breakneck expansion have upended the real estate industry landlords and building managers have scrambled to figure out where they fit into a tech-enabled landscape.You think about Starbucks, says Georgia Collins,head of workplace experiences for U.S. Commercial Real Estate Services (CBRE), a research and industry service provider, It used to be that we all waited in line and waited for our name to be called.Now theres so many people who order ahead of time and just walk in and pick it up.Customers have come to expect that kind of service for everything from meals to dry cleaning and fitness.
Landlords know that in order to attract and keep tenantsand boost the value of their properties they need to be creating similar experiences inside their buildings. The result has meant an investment in cultural amenities and services, with a more thoughtful approach to retail, restaurants, and other programming.
Increasingly landlords and building managers are considering what kinds of events they should be hosting.Software can help pull all of these investments together.
As were building smarter buildings the idea of connecting the building technology to something that is user facing is much more real and appealing, says Collins. Still, she says, there are very few landlords who have come out with their own technology infrastructures.
To fill the gap, CBRE recently launched its own platform called host, a mobile app that businesses can license to connect employees with each other and to on-site amenities. Host also has a concierge service reminiscent of We Works community member service.
Brooklyns Dock 72 [Image: courtesy of Boston Properties]Some landlords are taking equity in new startups as a way to prepare for the future. Brookfield, for example, has invested in project management software for commercial real estate through Honest Buildings and flexible workspace through Convene.
Co-working companies are seen as an opportunity to introduce fledgling companies to a building brand they might eventually grow into on their own lease.Tishman Speyers Zo appAmong those that are innovating inside legacy brands is Tishman Speyer, which owns Rockefeller Center among other properties.
Last year, it launched an app called Zo, to connect tenants with amenities on site. With the app tenants can, for instance, bookfitness classes or order food.
The app also showcases events like wine tastings, talks, and book clubs.Rudin Management was one of a few early adopters.
Around 2009, amid the rise in smartphones, the New York firm began incubating its own technology. The thought was, okay, something this small or that small has an operating system.Why doesnt a building of this size or any size have something comparable? says Rudin.In 2016, the firm released what Michael Rudin refers to as a building operating system, called Nantum.
The software integrates with technology attached to a buildings various subsystems as well as existing building management systems. Its main purpose is to create insight into operations and offer up suggestions for better efficiency.With it, he says, building managers can address problems quicker and tenants can have more control over their heating and cooling. Using a network of beacons and other sensors, Nantum can also analyze office foot traffic to give tenants a sense of how they use their own space and how they can save on energy costs.In 2017,Rudin Management spun out its technology division into a company called Prescriptive Data. It now serves over 30 buildings in 12 separate real estate portfolios.

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